Privacy & Inquiry Data

Last updated November 9, 2026. This notice explains how information submitted using the New River Support Company website's request forms is handled.

Information we collect

When you send a quote, support, or onboarding request, we collect the name, business name, email address, optional phone number, selected service, and the message and details you choose to send. Technical security services may process basic request information to prevent abuse.

How we use it

We use submitted information to review requests, contact you, prepare service proposals, open support tickets, and manage service relationships. The site uses Cloudflare hosting, bot protection, and a restricted database. Access to submitted records is limited to approved staff and, where applicable, authorized customers viewing their own account.

Retention and requests

Information is kept while needed to review your request, provide agreed services, resolve disputes, or meet applicable obligations. We review records for retention and deletion as the system matures. To ask about access, correction, or deletion of your information, use the request form on this website and state that your message concerns data privacy. Do not submit secrets in that request.

Important limitations

Do not submit passwords, payment card numbers, government identification numbers, medical details, or emergency dispatch information. This website is not an emergency service and is not monitored for emergencies. Submitting a form does not establish a service agreement or a guaranteed response time.

Information may be processed by infrastructure providers necessary to operate this site. We do not use submitted request details for public display or sell them as an advertising list.